“Make the customer the hero of your story.” – Ann Handley 10. But they will never forget how you made them feel.” – Maya Angelou 9. “What you do makes a difference, and you have to decide what kind of difference you want to make.” – Jane Goodall. “Don’t think or judge, just listen.” – Sarah Dessen 7. > Read Next: Be understanding and supportive as you manage a team during a cultural movement 6. “If I cannot do great things, I can do small things in a great way.” – Martin Luther King Jr. “Life is 10% what happens to you and 90% how you respond to it.” – Charles Swindoll 5. Sometimes courage is the little voice at the end of the day that says I’ll try again tomorrow.” - Mary Anne Radmacher 4. “Nothing liberates our greatness like the desire to help, the desire to serve.” - Marianne Williamson 3. “When you look for the good in others, you discover the best in yourself.” – Martin Walsh 2. 15 Encouraging Quotes to Empower Your Agents 1. We’ve put together a list of 15 encouraging quotes to empower your agents. It can start with something as quick and simple as sharing words of encouragement to help your agents kick off their day the right way. Empowerment doesn’t have to start with mass changes to your daily routine. It’s up to you to build your agents up and bring out their confidence. > Download Now: The Business Impact of a Better Agent Experienceīut, agents need your leadership and coaching to get empowered. Give them omnichannel and automation tools that enable them to fix a customer’s problem quickly so they don’t have to put them on hold. Provide them with the resources so they can find accurate answers to problems. Empower your agents to problem solve without seeking your help. That means you can fix a majority of the reasons customers leave when you empower your agents and prioritize better service.Įmpowering your agents means giving them the tools, resources, and confidence they need to do their jobs well and put your customers’ best interests first. Statistically speaking, poor customer service is what drives your customers away. Not only that but, 33% of customers say the most frustrating piece of their experience is waiting on hold, and another 33% get the most frustrated by having to repeat themselves to multiple support reps. Turns out, a customer is 4x more likely to switch to a competitor if they have issues with your customer service. And even if they don't, at least one person in the world is treating you well: YOU.We did some digging into the impact of customer service on a company’s success. Prove to the world you ARE worth something by treating yourself with the utmost respect and hope that other people will follow your example. We need to start treating ourselves how we deserve to be treated, even if you feel that no one else does. When you starve yourself or binge eat to fit the latest fashions, you're pushing your body further than it can go. If you take drugs to feel numb and it becomes an addiction that you can't break, you've self-harmed. When you drink excessively to drown your sorrows to the point you throw up and can't see straight and/or, like a girl at my school, ended up being driven to hospital to have her stomach pumped, you've brought harm to yourself. The phrase 'self-harm' brings up thoughts of 'cutting', but that's only a small portion of it. “One of the things that strikes me most though is how some people don't realise they're self-harming. They would probably all become playwrights.” "If you would shut your door against the children for an hour a day and say 'Mother is working on her five-act tragedy in blank verse!' you would be surprised how they would respect you. For to teach, encourage, cheer up, console, amuse, stimulate or advise a husband or children or friends, you have to be something yourself. But you cannot affect them spiritually in any way at all. You make them physically more comfortable. They sense that if you are always doing something for others, like a servant or nurse, and never anything for yourself, you cannot do others any good. The poor wives are reminded that that is just why wives are so splendid - because they are so unselfish and self-sacrificing and that is the wonderful thing about them! But inwardly women know that something is wrong. Society and husbands praise them for it (when they get too miserable or have nervous breakdowns) though always a little perplexedly and half-heartedly and just to be consoling. They are always doing secondary and menial things (that do not require all their gifts and ability) for others and never anything for themselves. “In fact that is why the lives of most women are so vaguely unsatisfactory.
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